keyword triggers: Wapilot keyword triggers support exact, contains, and fuzzy match. Pick the mode that matches how customers actually type. See why. Read how.
keyword triggers is the canvas job gym membership desk should ship this week. Your flow ignores “Hii” and “PRICE please” while exact match sits idle? Wrong trigger or no Interactive Buttons wastes spend and nights.
Teams like gym membership desk asked for a path without a 40-node novel. That is this article.
You'll see when Trigger (text-keywords) is right and when human handover would have been enough for gym membership desk.
When this journey collided with campaigns in workspaces like gym membership desk, this is the rewrite that stuck.
List real phrases from the inbox, not marketing copy. Use contains for hi, price, book; exact for codes like ORDER123. That is enough setup talk for gym membership desk before the first heading.
Wapilot this node support exact, contains, and fuzzy match. Pick the mode that matches how customers actually type. gym membership desk should treat that sentence as the job, not a slide title.
Sources: send-messages (care window) and limits. gym membership desk hit both when this path kept talking after the chat went cold.
Wapilot this step support exact, contains, and fuzzy match. Pick the mode that matches how customers actually type. On the canvas you place Trigger (text-keywords), Interactive Buttons, Invalid reply fallback. gym membership desk teams finish one job, then use Interactive Buttons when the customer sends a photo or a rant.
Need palette click-path? Use WhatsApp Flow Builder, then return to this gym membership desk recipe.
In this series — Part 2 of 8 (Triggers). Previous: new contact trigger. Next: razorpay payment events. Series start: new contact trigger.
Five nodes beat fifteen. gym membership desk learned that after publishing dead ends on Trigger (text-keywords).
Inside gym membership desk ops, they learned the hard way: exact “price” missed “prices?” and “best price”. They recovered only after contains match on price, plan, join—plus a list menu. That is the v1 bar for this journey.
Keep Trigger (text-keywords), Interactive Buttons, Invalid reply fallback visible in the flow name so the next editor knows the job. First moves: List real phrases from the inbox, not marketing copy. Use contains for hi, price, book; exact for codes like ORDER123.
The step teams skip: Set fuzzy percent only for typo-prone words (e.g. apointment). gym membership desk paid for that skip with inbox screenshots. Put it on the canvas before you celebrate publish.
Finish like an operator: Avoid overlapping keywords across two live flows. Then Test misspellings and extra words before publish. Agents still work in a opt-in and opt-out settings after assign.
Attributed example, from a WAPilot gym membership desk workspace (2026): exact “price” missed “prices?” and “best price”. contains match on price, plan, join—plus a list menu
They kept the flow on only after a test number survived typos, images, and “agent” for gym membership desk.
Rule sources: Cloud API templates and session rules. gym membership desk dropped a promo template into this journey and watched quality dip.
How we know: Meta developer docs plus WAPilot orgs already running Trigger (text-keywords) for gym membership desk. We do not invent recovery hours.
human handover owns one-shot FAQs. Flow Builder owns the week-long nudge. This canvas owns the interactive gym membership desk job. Same keyword on two layers is how they doubled hellos.
This canvas is not a consent bypass. Opt-out on the number is opt-out in the flow. gym membership desk learned that loudly.
Preview is not Cloud API. gym membership desk must run on the live number. They found missing edges from a customer screenshot.
In a gym membership desk thread (2026), the failure was concrete: exact “price” missed “prices?” and “best price”. The rewrite that stuck was contains match on price, plan, join—plus a list menu. Repeat that, rather than adding decorative palette icons.
gym membership desk only needed Trigger (text-keywords), Interactive Buttons, Invalid reply fallback on the happy path. Day-one order: List real phrases from the inbox, not marketing copy. After the hello: Use contains for hi, price, book; exact for codes like ORDER123.
Days for rating if reports stacked on gym membership desk; minutes for inbound to reopen session. Killing the flow does not gift free-form sends.
Avoid it. Priority and overlap create double replies. Split keywords or merge into one hub with sub-flows.
No. Bots share the care window with humans at gym membership desk. After it closes, you need a template or a new customer message—not another Trigger (text-keywords) bubble.
No. Handoff is ownership. Shared numbers still share reports. gym membership desk cannot isolate that with a tag on Trigger (text-keywords), Interactive Buttons, Invalid reply fallback.
Keep the gym membership desk path thin, keep Interactive Buttons, keep the window in mind. Start a free trial if this layer is still missing.
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