What's New
New features, improvements, and milestones from the WAPilot product journey.
Smarter chats & smoother setup
Product- See when someone is typing in live chats
- Hand conversations from bots to your team more smoothly
- Ready-made template library to start messaging faster
- Ice breakers and quick commands for common replies
- Guided onboarding with timezone and account setup
Extra account protection
Security- Two-factor login for stronger account security
- Clearer session management across your team
- Safer sign-in for organizations of every size
Connect your store
Integrations- Connect Shopify and sync store conversations
- Connect WooCommerce for order and customer updates
- Keep shoppers informed automatically on WhatsApp
Sell on WhatsApp
Commerce- Share product catalogs right inside WhatsApp
- Send product and order messages from the inbox
- Collect payments with WhatsApp Payments
- Handle cart and order updates without leaving chat
Stronger Flow Builder
Automation- Save answers to Google Sheets from your flows
- Review flow responses, bookings, and answers in one place
- Ask smarter questions with better validation
- Format flow messages with a richer text toolbar
Follow-ups that run themselves
Marketing- Build drip sequences that message customers over time
- Set triggers and templates for each step
- Show when agents are available or away
- Stay within your plan limits with clear usage tracking
AI that helps your team
AI- Turn an AI assistant on or off inside any chat
- Let AI help with replies while your team stays in control
- Tune how smart the assistant should be for your business
Leads & social
CRM- Move deals through a visual CRM pipeline board
- Connect Instagram and bring conversations into WAPilot
- Export contacts with stronger filters when you need reports
The new WAPilot experience
V2- A rebuilt dashboard with clearer stats and activity
- A modern three-panel inbox to find and reply faster
- Team and workspace controls built for growing businesses
- Cleaner navigation across messaging, contacts, and leads
V2 foundations
V2- New panel foundations for contacts, campaigns, and settings
- Organization switching and team workspaces
- Fresh inbox and contacts experience to build on
WAPilot launches
V1- Dashboard with contacts, campaigns, templates, and chat stats
- Shared WhatsApp inbox for your whole team
- Campaigns and message templates to reach customers at scale
- Contacts, team members, and billing in one place
